Privacy Policy

Last updated 10/14/2018

 

Knoxville Children’s Theatre (KCT) respects your privacy. This privacy statement discloses the privacy practices for www.knoxvillechildrenstheatre.com. The purpose of this Privacy Policy is to make you aware of how Knoxville Children’s Theatre collects, manages, protects, uses, and/or shares information and what choices are available to you regarding the collection, use and distribution of your personal information. This policy does not apply to the practices of companies that Knoxville Children’s Theatre does not own or control, or to people that KCT does not employ or manage. Questions regarding this statement should be directed to [email protected].

 

This privacy policy will notify you of:

  • What personally identifiable information of yours or third party personal identification is collected from you through the web site;
  • The organization collecting the information;
  • How the information is used;
  • With whom the information may be shared;
  • What choices are available to you regarding collection, use and distribution of the information;
  • The kind of security procedures that are in place to protect the loss, misuse, or alteration of information under Knoxville Children’s Theatre control;
  • How you can correct any inaccuracies in the information.

We will continue to evaluate this Privacy Policy against new technologies, business practices, and our users’ needs, and may make changes to the Privacy Policy accordingly. If changes are made to this document you will be notified. You acknowledge that your continued use of our website after the posting of any changes to this Privacy Policy means that you agree to be bound by such changes. If you disagree with our use of your information you must contact  [email protected] to be removed from our database.

If you feel that we are not abiding by our posted privacy policy, you should first contact [email protected].

 

What is “Personal Information”? How is it collected and used?

“Personal Information” describes information that can be associated with a specific user and used to identify that person, such as your name, email address, birthday, gender, location information, payment information, etc. Personal Information may be submitted by you in your interaction with the KCT website. Other information, that is not personally identifiable, may be collected automatically by visiting and/or using our website through cookies.

KCT is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  KCT collects information from our users at several different points in our site.

 

What information does Knoxville Children’s Theatre Collect?

We may collect certain information about your interactions with us and information related to you and your use of our website, including but not limited to, Personal Information, your online activity, social media connections, as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems.

Personal Information remains anonymous unless you explicitly identify yourself to us by creating and using an account with Knoxville Children’s Theatre and/or otherwise consenting to the sharing of information with us. Please be aware that some of our services cannot be offered unless you identify yourself to us.

 

Registration for Email Communications

In order to join the Knoxville Children’s Theatre’s email list, you may do so by contacting [email protected].  During online class registration and ticket purchases, you are required to give your contact information (such as name and email address).  This information is used to contact you about the services on our site for which you have expressed interest.

 

Ticket Ordering, Academy Registration and Online Donations

We request additional information from you on our order/donation forms.  Here you must provide contact information (such as phone, email, and billing address) and financial information (such as credit card number, expiration date).  This information is used for billing purposes and to fill your request.  If we have difficulty processing a request, contact information is used to get in touch with you.

 

Participant families are required to give additional information for a child which will be registered for a given class, camp or production. Information that is gathered might include the child’s name, gender, age, school grade and shirt size. This information is used for class credential verification and placement. Should you wish to provide this information in an alternate method, this may be done by contacting Dennis Perkins at [email protected].

 

Log Files

We use IP [Internet Provider] addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally-identifiable information.

 

Payment and Billing Information

We use a credit card processing company to bill users for donations, class registrations, and ticket purchases. This company does not retain, share, store or use personally-identifiable information for any secondary purposes.

 

Does KCT use “Cookies” to collect information?

Yes, when you view our website, we may store some data on your computer in the form of a “cookie” to automatically recognize your device the next time you visit. Cookies allow us to improve your browsing experience in many ways.

 

Some examples of how we use cookies include:

  • Keeping track of cart items;
  • Storing your password when browsing related websites during a single session;
  • Detecting your web-browser language;
  • Detecting your IP address; and
  • Determining your subscription or donor status;

Knoxville Children’s Theatre may also use cookies on our website that are supplied by third parties providing services for KCT. Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored. If you choose to remove cookies or reject cookies, this could affect your ability to use or access some of our services.

 

Does Knoxville Children’s Theatre use tracking technology?

Yes, in order to help us continue to make improvements to our services, Knoxville Children’s Theatre analyzes information that is tracked each time you use our services. Knoxville Children’s Theatre does not track Personal Information; all tracked information is anonymous.

 

Examples of information Knoxville Children’s Theatre tracks include, but are not limited to:

  • How you utilize and interact with our website; and
  • Other anonymized information to help us improve our website.

 

KCT uses Google Analytics to track usage of its website. For more information on Google Analytics, please visit www.google.com/analytics/ .

 

Does Knoxville Children’s Theatre share my information with anyone?

Sharing your information

We do not share our list of patrons with anyone.  We do not share phone or email information with any other organization. We do not share information about minors with any other organization.

 

What happens when I visit an external website not related to Knoxville Children’s Theatre’s site?

Our site, www.knoxvillechildrenstheatre.com contains links to other sites. Please be aware that Knoxville Children’s Theatre is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by www.knoxvillechildrenstheatre.com.

 

How does Knoxville Children’s Theatre protect your personal information?

This website takes every precaution to protect our patrons’ information. When patrons submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with industry standard encryption: SSL .  There are some visual clues to inform you that your session is secured:  a padlock icon may appear in the address bar, the URL prefix will change from “HTTP” to “HTTPS” or you may see a trust seal that indicates that communication between the user and the site is encrypted and secure.  To learn more about SSL, follow this link http://www.verisign.com/en_US/website-presence/website-optimization/ssl-certificates/index.xhtml?loc=en_US

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accountant) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

 

How do I correct my information or opt out?

 

Correction/Updating Personal Information:

If your personally identifiable information changes (such as your zip code), or if you no longer desire to be in our active solicitation, we will endeavor to provide a way to correct, update or remove your personal data provided to us. To change any of your personal information, please contact Knoxville Children’s Theatre’s Box Office directly at (865) 208-3677 or [email protected]

 

Choice/Opt-out

You have the option of opt-out of communication:

You may opt-out of communication by contacting [email protected] or by clicking the “unsubscribe” link at the bottom of any email sent by Knoxville Children’s Theatre.

 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website and will send an email announcing the update so you will be aware of these changes.